01
Finance & accounting
The one most clients start with. Invoices posted, ledgers current, month-end pack ready before you ask.
UK registeredDelivery team in Colombo · Serving UK & Australia
Your business runs better when your back office does
A UK-facing BPO partner for the work behind the work: dedicated teams for finance, customer support, administration and data, working in your systems and to your process.
Queue cleared
By 04:30 GMT
Documents processed / night
1,240 ↑ 18%
Last four weeks
0%
Lower cost base
vs. an equivalent UK hire
+0.0h
Ahead of London
your night shift, covered
0 wk
To live work
from call to first batch
0.0%
First-pass accuracy
checked before it returns
We work inside the software you already use
XeroSageQuickBooksNetSuiteZendeskHubSpotShopifyDextFreshdeskSalesforce
What we do
Six lines of work we take off your desk
Take one process off your plate, or a full-time seat that works only on your business.
02
Customer support
Inbox and chat answered in your tone, from your systems. Judgement calls reach you with the context gathered.
03
Administrative support
The hundred small things that fill a diary handled by someone who learns how you like it done.
04
Back-office operations
Deadline work that quietly breaks when one person is on holiday. We run it to a documented workflow.
05
Data & processing
Data you can rely on, kept that way. Worth doing before a migration, a system change or any reporting you trust.
06
Sales & lead generation
The groundwork behind a pipeline: research, lists, first touch and a CRM that reflects reality.
Something not on the list?
Most of what we run started as a client describing a process nobody wanted to own. Tell us what yours is and we’ll say honestly whether we can do it well.
The problem we solve
Most businesses don’t have a strategy problem. They have an admin problem.
The invoices still need coding. The inbox still needs answering. Somebody still has to chase the missing paperwork before month-end and it all lands on the people you hired to grow the business.
That’s the work we take. Not a call-centre script, not a freelancer who disappears in March: a small named team that learns your process and hands the work back finished.
We’re a young company and we’d rather say so. Instead of a wall of client logos, you get a free pilot batch and a direct line to the person running your account.
Our job is to make your operation quieter. If you’re thinking about us on a Tuesday afternoon, something has gone wrong.
Reliability
The same output on a Friday in December as a Monday in June.
Transparency
You see what was done, what's queued and what's stuck.
Quality
Second-pass review before anything comes back to you.
Improvement
We document your process, then keep tightening it.
Our team
Why our teams work from Sri Lanka
UK registered
Contract and accountability in Britain
English-first
No translation layer in the work
Named people
You meet them before they start
Because it’s the honest answer to how the cost works and because the talent genuinely is there. Sri Lanka’s accountancy profession is built on the British model, English is a working language of business, and the country has one of the largest populations of ACCA students anywhere.
So the person reconciling your bank account trained to the same standards a UK trainee did. What differs is the cost of living around them, not the quality of their work.
The five-and-a-half-hour time difference turns out to be the other advantage: work handed over at the end of your day is finished before you open your laptop.
Why Octaconnect
What actually changes when you outsource it
Not a feature list the six things clients tell us are different six months in.
Doing it in-house
With Octaconnect
Cost of the role
Salary, NI, pension, desk, licences, recruitment
One service fee, agreed up front
Scaling up or down
Hiring cycles, probation, notice periods
Adjust resourcing as volumes move
Holiday and sickness
Work stops or lands on someone else
Cover is built into the team
Where the process lives
In one person's head
Documented, and yours to keep
Your management time
Supervising the detail
We manage quality and performance
What your team does
Split between admin and growth
Freed up for clients and strategy
Cost of the role
In-houseSalary, NI, pension, desk, licences, recruitment
With OctaconnectOne service fee, agreed up front
Scaling up or down
In-houseHiring cycles, probation, notice periods
With OctaconnectAdjust resourcing as volumes move
Holiday and sickness
In-houseWork stops or lands on someone else
With OctaconnectCover is built into the team
Where the process lives
In-houseIn one person's head
With OctaconnectDocumented, and yours to keep
Your management time
In-houseSupervising the detail
With OctaconnectWe manage quality and performance
What your team does
In-houseSplit between admin and growth
With OctaconnectFreed up for clients and strategy
Cost comparison assumes salary plus employer National Insurance, pension, desk, software licences and recruitment cost. We’ll build it on your real numbers during the scoping call.
Our process
How we get started
Four steps, two to three weeks, and one batch of free work before you decide. No long procurement, no minimum term.
Step 1Scope
Tell us about the process, the volumes and the deadlines. Twenty minutes on a call and if outsourcing is wrong for it, we say so.
- Free consultation call
- Volume & deadline review
- Written scope and price
Step 2Match
We select named staff for your work, sign the paperwork and get them working inside your own systems. Nothing has to move.
- Named staff selection
- NDAs & GDPR-aligned terms
- Access in your systems
Step 3Onboard
Real work on a real file, at our cost. Whoever normally reviews it judges the output before you commit to anything.
- Your process documented
- Free pilot batch
- Kick-off with your reviewer
Step 4Optimise
Weekly check-ins, a monthly written summary and quality that doesn't move. Scale when the volume justifies it.
- Weekly check-ins
- Monthly written summary
- Scale as volumes move
Want to see the standard before you commit to anything?
Security isn't a paragraph we added later
Staff work under NDA on managed machines with downloads and removable media disabled, using access you grant and revoke in a click. GDPR-aligned terms signed before we touch a file.
You keep the client relationship
We don't contact your customers unless you ask us to and when we do, it's under your name, in your tone, from your inbox.
Leaving is easy on purpose
One month's notice, no minimum term, and your documented process handed back so nothing walks out of the door with us.
Industries
Sectors we know our way around
The processes repeat across industries; the vocabulary doesn’t. These are the ones where we already know the vocabulary.
Not on the list? It usually still works ask us.
Accountancy practicesE-commerceRetailLogistics & transportProperty & real estateProfessional servicesTechnologyTravel & hospitalityStartups & SMEs
FAQ
The questions we get asked first
If yours isn’t here, ask it on a twenty-minute call no deck, no pitch.
Book a callHanding a defined process invoice coding, customer email, data entry to an external provider who runs it with their own staff, usually inside your systems. You keep the decisions; they take the volume.
Get a quote
Tell us what’s eating your week.
Send us the shape of the problem volumes, deadlines, the bit that keeps slipping and we’ll come back within two working days with a written quote and an honest view on whether we’re the right fit.
If we’re not, we’ll say so.
Emailconnect@octaconnect.netPhone+44 7498 511601
Office153 Sherrard Road, London E7 8DY · delivery centre in Colombo
Registered office
OCTACONNECT LTD153 Sherrard Road
London E7 8DY
United Kingdom
Business process outsourcing services for UK businesses
Octaconnect Ltd is a UK-registered BPO company providing managed outsourced back-office services to UK small and mid-sized businesses. Clients typically come to us for outsourced finance and accounting supportinvoice processing, accounts payable and receivable, bank reconciliation and management reporting or for outsourced customer support across email, live chat and complaint handling.
We also run administrative and virtual assistant support, back-office operations such as order and claims processing, data entry, cleansing and document processing, and sales support and lead generation. Every engagement is staffed with named people, delivered from our team in Sri Lanka, and priced on your actual volumes rather than a fixed package. Our UK clients keep the relationship, the systems and the decisions; we take responsibility for the repeatable work.
If you’re weighing up outsourcing versus hiring in-house, comparing offshore providers, or want to know what outsourced bookkeeping costs in the UK, start with a twenty-minute call. We’ll give you a straight number and an honest view of whether outsourcing is the right answer for the process you have in mind.